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PRIVACY POLICY

Privacy Policy

At CARETURN, we believe care should be built on trust — and that includes how your personal data is handled.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”).

By accessing our website, engaging our services, or interacting with our platform, you agree to the terms of this Privacy Policy.

 

1. Who We Are

“CARETURN”, “we”, “our”, or “us” refers to CARETURN and its related entities, platforms, and service offerings, including:

  • CARETURN website and digital platforms

  • KAIGO caregiving programs and training

  • Home care services and caregiver network

  • CARETURN mobile or web applications

 

2. What Personal Data We Collect

We may collect personal data that you voluntarily provide or that is generated through your interaction with us.

 

This may include:

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Identity & Contact Information

  • Name, phone number, email address

  • Identification details (where required)

  • Address or location information

 

Care-Related Information

  • Health-related information relevant to caregiving services

  • Care requirements, preferences, and assessments

 

Account & Usage Data

  • Login details, platform activity, preferences

  • Communication records (e.g. WhatsApp, email)

 

Transaction Data

  • Payment details (processed securely via third-party providers)

  • Service bookings and program enrollments

 

Technical Data

  • IP address, device type, browser data

  • Website usage and interaction analytics

 

3. How We Use Your Data

We use your personal data to provide clarity, continuity, and quality in caregiving services.

 

This includes:

  • Delivering caregiving programs and services

  • Matching caregivers, consultants, and families

  • Managing bookings, consultations, and home visits

  • Communicating with you regarding services or enquiries

  • Improving our platform, programs, and user experience

  • Sending updates, insights, or relevant offers (you may opt out anytime)

  • Ensuring safety, compliance, and platform integrity

 

If you do not provide certain data, we may not be able to fully deliver our services.

 

4. Disclosure of Personal Data

We may share your personal data only when necessary and in a controlled manner.

 

This may include:

  • CARETURN-certified caregivers, consultants, or trainers

  • Payment processors and service providers

  • Technology partners supporting our platform

  • Legal, regulatory, or government authorities (where required by law)

 

We do not sell your personal data.

 

All third parties are required to handle your data securely and in accordance with applicable laws.

 

5. Data Security

We take reasonable technical and organisational measures to protect your personal data from:

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  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

 

However, no digital system is completely secure. You share data with us at your own risk, and we encourage responsible data practices.

 

6. Retention of Data

We retain your personal data only as long as necessary:

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  • To fulfil the purposes stated in this Policy

  • To comply with legal and regulatory obligations

  • To support ongoing service relationships

 

When no longer required, your data will be securely deleted or anonymised.

 

7. Your Rights Under PDPA

You have the right to:

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  • Access your personal data

  • Request correction of inaccurate or outdated data

  • Withdraw consent for certain uses

  • Opt out of marketing communications

 

Requests can be made via the contact details below.

 

8. Third-Party Links

Our platform may contain links to third-party websites or services.

These are not governed by this Privacy Policy.
We encourage you to review their policies before sharing your data.

 

9. Data Transfers

Your personal data may be stored or processed outside Malaysia where necessary (e.g. cloud services).

Where this occurs, we take reasonable steps to ensure your data remains protected.

 

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page. Continued use of our services indicates your acceptance of the updated Policy.

 

11. Contact Us

If you have any questions, requests, or concerns regarding your personal data:

Email: info@careturn.care
Company: CARETURN
Location: Malaysia

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