These Terms & Conditions govern your use of CARETURN’s website, services, programs, and platform.

By accessing our website, engaging our services, or using our platform, you agree to these Terms.

 

1. About CARETURN

“CARETURN”, “we”, “our”, or “us” refers to CARETURN and its related services, including:

• KAIGO caregiving programs and training

• Home care services and caregiver network

• CARETURN digital platform and applications

 

2. Use of Services

You agree to use CARETURN services:

• Lawfully and responsibly

• Without misrepresentation of identity or intent

• Without interfering with platform operations or other users

We reserve the right to suspend or terminate access if misuse is detected.

 

3. Nature of Services

CARETURN provides:

• Education and training (e.g. KAIGO programs)

• Consultative services (e.g. guided home visits)

• Access to a network of caregivers and care professionals

CARETURN acts as a platform and facilitator, and while we strive to ensure quality, outcomes may vary based on individual circumstances.

 

4. Bookings & Engagement

When you:

• Register for a course

• Book a consultation or home visit

• Engage a caregiver through CARETURN

You agree that:

• All information provided is accurate

• You will cooperate with reasonable service requirements

• CARETURN may contact you for coordination and updates

 

5. Payments & Fees

All fees:

• Must be paid in full or via agreed instalment arrangements

• Are subject to change (with prior notice where applicable)

Payments may be processed through third-party providers.

Failure to complete payment may result in suspension of services.

 

6. Cancellation & Refund Policy

Unless otherwise stated:

• Course registrations are non-refundable once confirmed, but may be transferable or rescheduled at CARETURN’s discretion

• Home visits or services may require advance notice for cancellation

• Missed appointments without notice may be chargeable

Any exceptions will be communicated on a case-by-case basis.

 

7. Platform & Care Services Disclaimer

CARETURN facilitates connections between users and care providers.

While we aim to maintain a high-quality network:

• CARETURN does not guarantee specific outcomes

• Caregivers operate based on their training, experience, and scope

• Users remain responsible for decisions regarding care arrangements

We encourage users to communicate clearly and responsibly with all service providers.

 

8. User Responsibilities

You agree to:

• Treat caregivers and staff with respect

• Provide a safe and appropriate environment for care

• Not engage in abusive, unlawful, or inappropriate behaviour

• Not bypass the platform for private arrangements (where applicable)

Violation may result in termination of access.

 

9. Intellectual Property

All content on CARETURN platforms, including:

• Course materials

• Branding and visuals

• Training frameworks

are owned by CARETURN and may not be reproduced, distributed, or used without permission.

 

10. Data Protection

Your personal data is handled in accordance with our Privacy Policy.

By using our services, you consent to the collection and use of your data as outlined.

 

11. Limitation of Liability

To the fullest extent permitted by law:

• CARETURN shall not be liable for indirect, incidental, or consequential damages

• We are not responsible for outcomes arising from misuse of services or non-compliance with guidance

• Liability, where applicable, is limited to the amount paid for the specific service

 

12. Third-Party Links & Services

Our platform may include links or integrations with third-party services.

CARETURN is not responsible for their content, policies, or practices.

 

13. Amendments

We may update these Terms from time to time.

Continued use of CARETURN services indicates acceptance of the updated Terms.

 

14. Governing Law

These Terms are governed by the laws of Malaysia.

 

15. Contact Us

If you have any questions:

Email: info@careturn.care
Phone: 011-2919 3301
Address:
T3-18-02, Level 18 & 19, Tower 3, Icon City
No. 1B, Jalan SS8/39
47300 Petaling Jaya, Selangor, Malaysia